Latest Policies

Due to current COVID-19 situation, all mailing services are subject to extended delays and limitations. Although we are still shipping out orders on a weekly basis, please double check with your country's policies before placing an order. If you would like to place a hold on your order until shipping conditions are better, we would be happy to do so as well. Please send us an email at sumlilthings@gmail.com.

Products

We have at least 1 new release every month, however this may be subject to changes. Please follow us on Instagram (@SumLilThings) for the latest updates.

We occasionally restock popular products based on demand. However, most of our products are limited stock and will not be restocked once sold out (i.e. subscription items). 

Orders

Our general processing time is 1-2 weeks but can increase during sales or high volume order periods. Please refer to the announcement header at the top of our website for the most current processing times. Note that processing time DOES NOT include delivery time. 

We are unable to combine orders as it is difficult for us to locate an order during our processing stages. 

Any changes made after an order has been placed cannot be guarantee. Please use the contact form or email us at sumlilthings@gmail.com for any modification requests on: shipping address, shipping name, email, phone number, or etc. We are NOT responsible for any undeliverable packages due to wrong address. 

Due to the nature of our products, cancellation, returns and exchanges are not accepted.

Tracking is emailed to the email address used during checkout once your order has shipped.

For most international orders, USPS tracking only allows visibility into when the item arrives at the destination country. We unfortunately have no way of tracking movement of the package within your country.

Sorry about that! Please note that since we are a hand-made shop, there may be slight imperfections or variation from items to items. If your item is damaged, defective or missing, please let us know within 3 days of receiving your order (this is based on the delivery date on tracking) by following the steps:

1. Take a photo of the item(s) clearly showing the issue 

2. Send the photo to sumlilthings@gmail.com along with your order number

3. Write a brief description of the issue

In the case that we process a refund (not guaranteed), shipping costs are non-refundable and will not be included.

Shipping

Yes, we ship all over the world. Shipping cost is based on weight and calculated during checkout. 

All orders are shipped in either rigid mailers or bubble mailers. We currently offer multiple methods of shipping. If you have any special requests regarding the packing of your order or shipment method, please send us an email before placing an order.

Domestic Orders (United States)

USPS First Class Package: 5-10 business days, includes tracking 

USPS Priority Mail: 3-5 business days, includes tracking and insured up to $100

International Orders

USPS First Class Mail: 4-10 weeks, includes tracking but not delivery confirmation (tracking stops once it exit country of origin).

USPS First Class Package: 1-4 weeks, includes tracking and delivery confirmation in most countries. *Recommended*

DHL Express: estimated 1 week, includes tracking delivery confirmation, and insurance.

We use USPS and DHL. You’ll be asked to select a delivery method during checkout.

All goods shipped internationally must pass through customs before they are allowed to enter or exit a country. We are not responsible for any customs, taxes, and import duties that may be issued by your country.

International customers can occasionally experience long delays and hold ups at customs. We are not responsible for any packages that are held up or returned due to customs. If the package is returned to us due to inability to deliver to address specified by the customer, then the customer will be responsible for any reshipment costs.

In cases where your package is returned to us for any reason, such as wrong address or unclaimed mail, we will require a re-payment of the shipping fees if you want your order to be reshipped. If a refund is warranted, we will require a 5% restocking fee to be deducted from your order amount. Shipping fees are non-refundable.

We are NOT responsible for lost or damaged package. Once your item has been marked shipped, we no longer have control of it. Customers can purchase insurance via Route during checkout if you are worried about your package getting lost or damaged (we highly recommend this option during the holiday season).

If your order has not been marked delivered, and it has been over 4 weeks (domestic) or 10 weeks (international) from your shipment confirmed date, please contact us at sumlilthings@gmail.com.

USPS will occasionally mark a package as delivered 1-2 days before the package arrives. Please wait 1-2 days before reaching out to us. If the package still hasn't arrived, please check with your neighbors or leasing office (if you live in an apartment complex) to see if the package was picked up by them. We are NOT responsible for missing packages.

You can also check with your local post office or USPS, to see if the package has been retained and whether it can be recovered and re-delivered/picked up. USPS can be contacted at 1-877-275-8777 or using the below link

USPS Missing Mail Search Request: https://www.usps.com/help/missing-mail.htm

Reselling & Artwork Policies

All artwork, illustrations, graphics, characters, logos, and designs are copyrighted works of SumLilThings by HelloKalon Inc. All designs and items are for personal use only and any unlawful redistribution, reproduction, alteration, or transmission of any illustrations, artwork, graphic, characters, logos, and/or design on this website in any form or by any means, is strictly prohibited and punishable by USA, Canada and international copyright laws.

We do not give permission to any reselling of our items. 

Yes. Please contact me at sumlilthings@gmail.com for commercial licensing or if you are interested in wholesaling.

Other

Only one code is accepted per transaction on this platform. Multiple discount codes, including those redeemed by Usagi points, cannot be combined. 

Please make sure that you have entered your discount code at the time of checkout, as we are unable to apply codes or discounts once your order has been placed.

Usagi Points (reward points) can only be redeemed for anything on our website except for subscriptions, already discounted items, and gift cards.

Auto generated discount codes from reward system do not expire. Any special discount codes expire within 1 year of issue date. 

https://app.termly.io/document/privacy-policy/80faca77-1f97-4d1d-88f1-135be164863d

You can contact us through our contact page! We will be happy to assist you.

Send a message

Please send us a message via our contact page here

Email us

Email us at sumlilthings@gmail.com for all order and customer inquiries and we'll get back to you within 3-5 business days.