As of January 2025, we can ship worldwide. Shipping costs are weight-based and calculated at checkout. Use the shipping calculator to estimate your costs before completing your order.

For UK customers, there is an added VAT tax that is calculated based on order value and shipping cost combined that will be reflected during checkout.

For EU customers, there is an added VAT tax on all imports, and some countries may charge additional customs duties.

Customers are responsible for any customs fees, import duties, or taxes that may apply. SumLilThings LLC is not responsible for customs-related delays or any fees imposed by your country’s customs authorities.

Route Insurance is a third-party app that allows customers to purchase insurance, track packages, and file claims for any damage or lost orders. Customers can toggle to add Route Insurance to their order at the cart page or during checkout. Please note, Route Insurance cannot be added retrospectively.

If you package was damage or lost and you have purchased Route Insurance with your order, you can file your claim here: https://claims.route.com/

We are NOT responsible for lost or damaged packages. If no route insurance has been purchased during checkout, your order will default to any postal service insurance that may be included with your tracking.

We have at least 1 new release every month, however this may be subject to changes. Please follow us on Instagram (@SumLilThings) for the latest updates.

Unfortunately due to limited storage space, we no longer restock any products once they sell out.

Only one discount code can be used per transaction. Multiple codes, including Usagi Points redemptions, cannot be combined.

Discount codes, shop credits, and promotional offers are valid only for full retail price items and cannot be applied to sale or discounted items unless otherwise specified. Discounts also cannot be stacked.

Please ensure your discount code is entered at checkout, as codes cannot be applied after an order is placed.

Usagi Points (reward points) can only be redeemed for anything on our website except for subscriptions, already discounted items, and gift cards.

Auto generated discount codes from reward system do not expire. Any other discount codes or shop credit expire within 1 year of issue date. 

All orders are shipped in either envelope, bubble mailers or boxes. We currently offer multiple methods of shipping. If you have any special requests regarding the packing of your order or shipment method, please send us an email before placing an order.

We primarily use USPS but also offer GlobalPost, DHL and UPS to international customers. You’ll be asked to select a shipping method during checkout.

Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to monitor your order’s progress through the shipping carrier’s website. Please note that tracking updates may take some time to appear, especially for international shipments.

If you do not receive a tracking email, please check your spam or promotions folder. If you still cannot find it, feel free to contact us with your order number, and we’ll be happy to assist you.

For orders with Route Package Protection, you can also track your package through the Route app for real-time updates.

For international orders, please use https://www.goglobalpost.com/track/ to track if your tracking number begins with GP as it will provide the most detailed tracking information including last mile delivery courier.

Domestic Orders (United States)

Flat Rate Shipping: 3-10 business days, untracked
USPS First Class Package: 5-10 business days, includes tracking 
USPS Priority Mail: 3-5 business days, includes tracking and insured up to $100

International Orders
USPS First Class Package via GlobalPost: 1-4 weeks, includes tracking and delivery confirmation in most countries. *Recommended*
DHL Express: estimated 1 week, includes tracking delivery confirmation, and insurance.

All goods shipped internationally must pass through customs before they are allowed to enter or exit a country. We are not responsible for any customs, taxes, and import duties that may be issued by your country.

International customers can occasionally experience long delays and hold ups at customs. We are not responsible for any packages that are held up or returned due to customs. If the package is returned to us due to inability to deliver to address specified by the customer, then the customer will be responsible for any reshipment costs.

Our shipping cost not only includes the postage fee but also includes the cost of packaging materials (i.e. envelopes, backing cards, cello bags, etc), handling fees (I.e. USPS pickup fees, fuel for transportation, processing fees), and shipping/logistics software fees.

Please keep in mind, postage fee is only a fraction of our shipping & handling cost. By purchasing from our shop, you agree you understand these costs are associated with your purchase.

In cases where your package is returned to us for any reason, such as wrong address or unclaimed mail, we will require a re-payment of the shipping fees if you want your order to be reshipped. Due to the nature of our products, refunds are given in the form of shop credit. If shop credit is warranted, we will require a 15% restocking fee to be deducted from your order amount. Shipping fees are non-refundable.

We are NOT responsible for lost or damaged package. Once your item has been marked shipped, we no longer have control of it. Customers can purchase insurance via Route during checkout if you are worried about your package getting lost or damaged (we highly recommend this option during the holiday season). We keep photographic records of all processed orders for quality assurance.

If your order has not been marked delivered, and it has been over 4 weeks (domestic) or 10 weeks (international) from your shipment confirmed date, please contact us at help@sumlilthings.com.

USPS will occasionally mark a package as delivered 1-2 days before the package arrives. Please wait 1-2 days before reaching out to us. If the package still hasn't arrived, please check with your neighbors or leasing office (if you live in an apartment complex) to see if the package was picked up by them. 

You can also check with your local post office or USPS, to see if the package has been retained and whether it can be recovered and re-delivered/picked up. USPS can be contacted at 1-877-275-8777 or using the below link

USPS Missing Mail Search Request: https://www.usps.com/help/missing-mail.htm

We are NOT responsible for missing packages. If delivery has been confirmed via the tracking number, we are unable to provide further assistance, as postal companies have the final say on package deliveries; therefore, no further action can be pursued.

If a promotional item (such as a tiered gift, seasonal gift, or other offers) was mistakenly left out of your order, please notify us within 5 days of receiving your package. Upon verification that your order qualified for the promotion, we will either:

• Provide the item with a future order
• Provide a substitute item of equal value (if out of stock) with a future order.

Please note that we are unable to resend forgotten promotional items on their own, as this would incur additional shipping costs.

Claims made after the 5-day period or for orders that did not meet the promotional criteria will not be honored.