Shop & Shipping Policies
General Shipping Policy
- We ship worldwide from San Francisco, CA via USPS.
- All orders are shipped in a rigid or bubble mailer with tracking included.
- Please make sure to double check your shipping address profile before placing your order. Any change made to your shipping profile after your order was placed CANNOT be guaranteed. We are not responsible for issues due to customer providing incorrect shipping addresses.
- Buyer is responsible for any customs, fees, or tariffs associated with international shipping.
- International customers can occasionally experience long delays and hold ups at customs. We are not responsible for any packages that are held up or returned due to customs. If the package is returned to us due to inability to deliver to address specified by the customer, then the customer will be responsible for any reshipment costs.
Our current processing time is 1-2 weeks of receiving payment on ALL orders, but can take longer than stated during sales or high volume order periods. Please note that this DOES NOT include delivery time.
Please add items to your cart to see the calculated shipping.
Some items (such as accessories) may require additional cost of shipping due to weight. Please check the shipping rates during checkout.
All orders are shipped in either flat mailers or bubble mailers. We currently offer multiple methods of shipping. If you have any special requests regarding the packing of your order or shipment method, please send us an email before placing an order at firstname.lastname@example.org.
Any changes made after an order has been placed cannot be guarantee. Please use the contact form or email us at email@example.com for any modification requests on: shipping address, shipping name, email, phone number, or etc. We are NOT responsible for any undeliverable packages due to wrong address.
Tracking is emailed to the email address used during checkout once your order has shipped. For most international orders, USPS tracking only allows visibility into when the item arrives at the destination country. We unfortunately have no way of tracking movement of the package within your country.
Domestic Orders (United States)
USPS First Class Package: 5-10 business days, includes tracking with an option to add insurance at checkout (insured up to $200).
USPS Priority Mail: 3-5 busiess days, includes tracking and insured up to $100
USPS First Class Mail: 4-10 weeks, includes tracking but not delivery confirmation (tracking stops once it exit country of origin).
USPS First Class Package: 1-4 weeks, includes tracking and delivery confirmation in most countries. *Recommended*
DHL Express: estimated 1 week, includes tracking delivery confirmation, and insurance.
We are NOT responsible for lost package. Once your item has been marked shipped, we no longer have control of it. Customers can purchase additional insurance (covers up to $100 to $200) or choose priority mail during checkout if you are worried about your package getting lost (we highly recommend this option during the holiday season).
If your order has not been marked delivered, and it has been over 4 weeks (domestic) or 10 weeks (international) from your shipment confirmed date, please contact us at firstname.lastname@example.org.
More often than not, the package is simply delayed or held up at customs if you are international, and may arrive outside of the estimated delivery time window. For most international orders, USPS tracking only allows visibility into when the item arrives at the destination country. We unfortunately have no way of tracking movement of the package within your country. If your order is delayed or lost after it has reached your country, please work with your local postal service to address the issue.
USPS will occasionally mark a package as delivered 1-2 days before the package arrives. Please wait 1-2 days before reaching out to us. If the package still hasn't arrived, please check with your neighbors or leasing office (if you live in an apartment complex) to see if the package was picked up by them.
You can also check with your local post office or USPS, to see if the package has been retained and whether it can be recovered and re-delivered/picked up. USPS can be contacted at 1-877-275-8777 or using the below link.
USPS Missing Mail Search Request: https://www.usps.com/help/missing-mail.htm
If you are still unable to recover mail after the above steps, you may also contact us at email@example.com. Lost mail are handled differently case-to-case.
It is the buyer’s responsibility to provide an accurate address for shipment. If your package is returned to us for any reason, we will require the customer to pay for reshipment fees. We can only provide a refund (minus the shipping cost) once the returned package is in our possession.
We accept paypal and credit card payments.
We do not accept any cancellation request, returns or exchange due to volume of orders.
If there is an issue with your order, please reach out to us within 3 days of receiving your order. We will be unable to help if you reach out to us after the 3 days (This will be based on the delivery date on tracking info).
Please note that all orders are shipped via rigid or bubble mailer to protect the shipment. However, if your order is damaged during shipment process, please reach out to us and provide a picture within 3 days of receiving your order (this will be based on the delivery date on tracking).
No. Only orders made on hellokalon.com will qualify for Usagi Points used in our Rewards Shop.
Yes. Please reach out to us if there are any sold out items you would like to see restocked. We will try to make accommodations.
We are not currently accepting any custom orders. However, if you have any sticker requests, feel free to join our Facebook Group to make a request.