Our general processing time is 1-2 weeks but can increase during sales or high volume order periods. Please refer to the announcement header at the top of our website for the most current processing times. Note that processing time DOES NOT include delivery time.
We do not accept any cancellation request.
RETURNS, EXCHANGES, OR DAMAGED GOODS
Due to the nature of our products, returns and exchanges are not accepted.
We offer the highest quality items possible, however, mishaps do happen! If your item is damaged or defective, please let us know within 3 days of receiving your order (this is based on the delivery date on tracking) by following the steps:
- Take a photo of the item(s) clearly showing the issue
- Send the photo to firstname.lastname@example.org along with your order number and a brief description of the issue
- In the case that we process a refund (not guaranteed), shipping costs are non-refundable and will not be included.
COMBINING OR MODIFYING ORDERS
We are unable to combine orders as it is difficult for us to locate an order during our processing stages.
Any changes made after an order has been placed cannot be guarantee. Please use the contact form or email us at email@example.com for any modification requests on: shipping address, shipping name, email, phone number, or etc. We are NOT responsible for any undeliverable packages due to wrong address.
SHIPPING AND CUSTOMS
All orders are shipped in either rigid mailers or bubble mailers. We currently offer multiple methods of shipping. If you have any special requests regarding the packing of your order or shipment method, please send us an email before placing an order.
Tracking is emailed to the email address used during checkout once your order has shipped. For most international orders, USPS tracking only allows visibility into when the item arrives at the destination country. We unfortunately have no way of tracking movement of the package within your country.
We are not responsible for any customs, taxes, and import duties that may be issued by your country. International customers can occasionally experience long delays and hold ups at customs. We are not responsible for any packages that are held up or returned due to customs. If the package is returned to us due to inability to deliver to address specified by the customer, then the customer will be responsible for any reshipment costs.
COUPON CODES & USAGI POINTS
Only one code is accepted per transaction on this platform. Multiple discount codes, including those redeemed by Usagi points, cannot be combined.
Please make sure that you have entered your discount code at the time of checkout, as we are unable to apply codes or discounts once your order has been placed.
LOST OR MISSING ORDERS
We are NOT responsible for lost or damaged package. Once your item has been marked shipped, we no longer have control of it. Customers can purchase additional insurance (covers up to $100 to $200) or choose priority mail during checkout if you are worried about your package getting lost (we highly recommend this option during the holiday season).
If your order has not been marked delivered, and it has been over 4 weeks (domestic) or 10 weeks (international) from your shipment confirmed date, please contact us at firstname.lastname@example.org.
USPS will occasionally mark a package as delivered 1-2 days before the package arrives. Please wait 1-2 days before reaching out to us. If the package still hasn't arrived, please check with your neighbors or leasing office (if you live in an apartment complex) to see if the package was picked up by them.
You can also check with your local post office or USPS, to see if the package has been retained and whether it can be recovered and re-delivered/picked up. USPS can be contacted at 1-877-275-8777 or using the below link
USPS Missing Mail Search Request: https://www.usps.com/help/missing-mail.htm
RETURNED MAIL POLICY
In cases where your package is returned to us for any reason, such as wrong address or unclaimed mail, we will require a re-payment of the shipping fees if you want your order to be reshipped. If a refund is warranted, we will require a 20% restocking fee to be deducted from your order amount. Shipping fees are non-refundable.
ESTIMATED SHIPPING TIMES
Domestic Orders (United States)
- USPS First Class Package: 5-10 business days, includes tracking with an option to add insurance at checkout (insured up to $200).
- USPS Priority Mail: 3-5 business days, includes tracking and insured up to $100
- USPS First Class Mail: 4-10 weeks, includes tracking but not delivery confirmation (tracking stops once it exit country of origin).
- USPS First Class Package: 1-4 weeks, includes tracking and delivery confirmation in most countries. *Recommended*
- DHL Express: estimated 1 week, includes tracking delivery confirmation, and insurance.
RESELLING AND ARTWORK POLICIES
All artwork, illustrations, graphics, characters, logos, and designs are copyrighted works of SumLilThings by HelloKalon Inc. All designs and items are for personal use only and any unlawful redistribution, reproduction, alteration, or transmission of any illustrations, artwork, graphic, characters, logos, and/or design on this website in any form or by any means, is strictly prohibited and punishable by USA, Canada and international copyright laws.
We do not give permission to any reselling of our items. Please contact me for commercial licensing or if you are interested in wholesaling.