Our subscription plans renew on the 15th of every month. A new theme is pick for every month by either us or our subscribers - our themes are always non-seasonal so you can use it anytime. Subscription will start shipping at the end of the month. Below is the general timeline of our subscription:

• 15th - subscription renew at 12am PST
• 17th - enrollment opens, secret shop opens at 12pm PST
• 24th - enrollment closes
• 29th - last day to combine orders
• 30th - shipping starts

We offer two different plans to make it easier for you to get your goodies. Both types of plans are set to auto-renew, so you will never miss a box.

• Month-to-Month Plan - you will be billed a month before your box ships.
• 3-Month Plan - you will be billed for 3 boxes at signup. If you choose to sign up for the 3-month plan, you’ll save up to $7.00 per box!

*sales tax may be applicable

Yes. We reveal the theme 3 months ahead of time and everything that is included in the current month's subscription 1-2 weeks before the renewal and sign up date on our website .

Yes, however we won't be releasing individual items until months later and even then the item may sell out before it reaches the shelf.

Subscription begin shipping on the last day of each month to the first full week of the following month. In the event of a delay in shipment, subscribers will be notified via email or social media. Please note the above timeframe is the START date of processing, which usually lasts 5-10 days (up to 15 days if you combined orders).

All subscription plans renew on the 15th of every month at 12:00AM PST.

Yes. As a perk for subscribers, you can combine a regular order with your subscription shipment to save on shipping costs. Any excess shipping cost will be refunded when your orders have been processed. Please check your subscriber email to see instructions on how to combine your orders.

You can change their address or payment information via your account (log in) under "Manage Subscription". If the subscription order has already gone through for the month (15th of each month), please email us with any address changes. Any address changed made cannot be guaranteed if the shipment has been shipped out already. 

Of course! You can modify your subscription by following these steps:

1. Log into your Account
2. Click "Manage Subscriptions"
3. Click "Edit" on the plan
4. Click "Swap" and select the subscription you want to switch

If you change your subscription selection after your subscription has renewed on the 15th (12am PST), the change will not take effect until the following month. Please note, your new selection will replace your original selection and will continue until you switch back.

Please email misfitcrewsub@gmail.com if you encounter any products or require further assistance.

Yes, if you do not like this month's theme, you are feel to skip your subscription before the renewal date of the 15th (only for month-to-month subscribers).

1. Log into your Account
2. Click "Manage Subscriptions"
3. Click "Edit" on the plan you want to skip
4. Click "Skip Subscription" at the bottom
5. Confirm your skip

Please note that skips are not allowed for prepaid 3-month subscription plans. We are unable to skip or cancel subscriptions once it has been renewed on the 15th (12am PST). Any changes you make after the renewal will take effect the following month.

We are sorry to see you go! If you have any issues or questions about your subscription, please contact us at misfitcrewsub@gmail.com and we'll do our best to help. Please note, all subscriber's benefits will be terminate at time of cancellation.

1. Login to your account
2. Go to "Manage Subscriptions"
3. Click "Edit" on the subscription
4. Click "Cancel Subscription" at the bottom
5. You will receive an email cancellation confirmation

If you cancel after your subscription has renewed on the 15th (12am PST), you will still receive that month’s subscription, but it won’t renew for any following months. If you cancel before the renewal date, you will not receive the upcoming subscription or be billed for any others. 

Customs fee, duty taxes, and VAT are buyer's responsibility. For UK customers, current VAT tax for UK customers are 20% of the entire order amount (includes shipping cost). For EU customers, any customs and handling fees must be paid when your order arrives in your country, you may need to pick up your order at the local post office. We will not collect VAT during point-of-sale.

You can find the entire list of themes we have created over the years over HERE!

Once a subscription sells out, it is no longer available to purchase. That's what makes each month's subscription so exclusive!