Subscription FAQ

SumLilThings Subscription is a monthly subscription service that is exclusively designed and packed just for you! Each month, a theme is picked by our subscribers and coordinating kits, stationery, and planner accessories are hand drawn and designed to fit the theme!  

THEME REVEAL & SNEAK PEEKS
Theme reveal & sneaks of the subscription will happen the week before the 15th, also known as our Sub Reveal Week. However, we sometimes will not have the items on hand before enrollment happens, in which case, we will provide digital images or mock ups of the products to give you a better understanding of what to expect. 

ENROLLMENT
Enrollment for the subscription opens on the 17th of each month (subject to changes) and will be available until the allocated amount sells out. The first subscription will be charged on the day it is placed. All sequential billing will occur on the 15th of every month (subject to changes). See latest updates here.

SUBSCRIPTION COST 
Generic Sticker Kit: $20 / $35 with Premium Add Ons
Hobonichi Kit: $15 / $30 with Premium Add Ons
Mini Vertical Kit: $15 / $30 with Premium Add Ons
*NEW* Washi Tape Only: $12

*Any subscribers who cancel after the first month of subscribing will pay for the full value of the subscription for the purchase month (value changes monthly).


**For first time subscribers, please make sure that there are no additional items other than subscription items in your cart. Failure to do so will result in cancellation or delay in your subscription shipment.

SUBSCRIPTION SHIPPING

SHIPPING
Subscription kits will begin shipping starting on the last day of each month to the first full week of the following month. In the event of an unforeseen delay in shipment, subscribers will be notified via email. *If you signed up for September, you will receive the September kit.

DOMESTIC SHIPPING starts at $4.50 USD with tracking. If you order multiple kits, shipping will be combined and rate will be adjusted based on weight.
INTERNATIONAL SHIPPING starts $14 USD with full tracking. If you order multiple kits, you will get combined rate shipping with tracking. This shipping method is our first class package option with estimated delivery time of 1-4 weeks.

If non-subscription items are present in your order, your order will be subject to delays and cancellations. Any cancellations due to incorrect checkout (i.e. shipping method or contains non-subscription items) will be subjected to a 2.5% fee.

**Subscribers who are changing their address from domestic to international or vice versa, please contact us at misfitcrewsub@gmail.com so we can adjust your shipping rate.

Please note, shipping rates are dependent on the most updated market rates. Shipping rates may change without prior notifications.

CUSTOM FEE, DUTY TAXES, AND VAT
Customs fee, duty taxes, and VAT are buyer's responsibility. Please note that for most European countries, if a package is valued at more than £15 or $18 USD, you may get charged with custom fees. 

CHANGING, SKIPPING & CANCELLATION

To change, skip, or cancel your subscription plan, please email us at misfitcrewsub@gmail.com with your full name and email address. You will receive a confirmation email of the change once it has been processed (3-5 business days).

CHANGING: Must be done by 12th of the month before 11:59 PST.

SKIPPING: Must be done by 12th of the month before 11:59 PST.

Please note that if you skip a month, you will temporarily lose your discount and access to Secret Shop for that month. You may not skip subscriptions consecutively and you can only skip once every 3 months of subscribing (i.e. must have 2 consecutive months of prior subscription in order to skip 1 month).

CANCELLATION: Must be done by 12th of the month before 11:59 PST.

If you email us after deadline, your subscription will be cancelled for the following month. First time subscribers who cancel after the first month will be charged the full value of the subscription kit for the purchase month.

**Please do not cancel via Paypal billing agreement as this will terminate your subscription account permanently.

SECRET SHOP

SUBSCRIBER EXCLUSIVE DISCOUNT CODE has officially been replaced by the Secret Shop (as of July 23rd, 2020).

All active subscribers are given access to a subscriber-only secret shop. The primarily intent of the secret shop is to give subscribers exclusive access to limited release items and discounts. The type of products and deals can change month-to-month depending on SLT inventory. Generally, you should check to see if what you need is here first before searching the general shop because you never know what deals you might find! Password to the secret shop changes every month during renewal date and all active subscribers will received a password via email when monthly enrollment closes. 

SUBSCRIPTION PORTAL

SUBSCRIPTION PORTAL can be accessed via your account (upper left corner) under "manage subscription". Subscriber can change their payment information and shipping address via this method. Any address changed made via email cannot be guaranteed if the shipment has been sent out already.