Subscription FAQ

 

SumLilThings Subscription is a monthly subscription service that is exclusively designed and packed just for you! Each month, a theme is picked by our subscribers and coordinating kits and planner accessories are hand drawn and designed to fit the theme! 

SUBSCRIBER PERKS
☆ Subscription kits are extremely discounted from the retail price
☆ All items in the subscription kits are exclusive and in limited quantity
☆ Additional gifts every month for all subscribers & multiple kit subscribers
☆ Exclusive discount code that can be use on additional subscription items

THEME REVEAL & SNEAK PEEKS of the subscription will happen before enrollment. However, we sometimes will not have the items on hand before enrollment happens, in which case, we will provide digital images of the products to give you a better understanding of what to expect. 

ENROLLMENT for the subscription opens on the 2nd or 3rd Friday of each month (subject to changes) and will be available until the allocated amount sells out. The first subscription will be charged on the day it is placed. All sequential billing will occur on the 15th of every month.

COST OF THE SUBSCRIPTION are as follow:
✉ Generic Sticker Kit = $20 / $35 with Premium Add Ons
✉ Hobonichi Kit = $15 / $30 with Premium Add Ons
✉ Mini EC Kit = $15 / $30 with Premium Add Ons

*Any subscribers who cancel after the first month of subscribing will pay for the one-time purchase rate of $35 for basic kit & $50 for premium add on kits.

**For first time subscribers, please make sure that there are no additional items other than subscription items in your cart. Failure to do so will result in cancellation or delay in your subscription shipment.

SHIPPING of the subscription kits will happen on the last week of the enrolled month to the first full week of the following month. In the event of an unforeseen delay in shipment, subscribers will be notified via email. 

*If you signed up for September, you will receive the September kit.

DOMESTIC SHIPPING starts at $4.50 USD with tracking. If you order multiple kits, shipping will be combined and rate will be adjusted based on weight.

INTERNATIONAL SHIPPING starts $14 USD with full tracking. If you order multiple kits, you will get combined flat rate shipping with tracking. This shipping method is our first class package option with estimated delivery time of 1-4 weeks. We also allow our international customers to combine 1 order of $30USD (retail price) along with their subscription.

As of February 2020, we now offer a cheaper option for international shipping due to USPS rate increase. Subscribers can choose our "FLAT" option which starts at $12 with limited tracking. Please note that this cheaper shipping method has an estimated delivery time of 4-10 weeks and we are unable to offer combine shipping for treasure trove orders.

If incorrect shipping method was chosen or non-subscription items are present in your order, your order will be subject to delays and cancellations. Any cancellations due to incorrect checkout (i.e. shipping method or contains non-subscription items) will be subjected to a 2.5% fee.

CHANGING of the subscription plan must be before the 15th of the month (12am PST). To change your currently subscription plan, please email us at misfitcrewsub@gmail.com with your full name and email address. You will receive a confirmation email of the change once it has been processed (3-5 business days).

SKIPPING of a subscription must be done before the 12th of the month (12am PST). To skip a subscription month, please email us at misfitcrewsub@gmail.com with your full name and email address. You will receive a confirmation email of the skip once it has been processed (3-5 business days). Please note that if you skip a month, you will temporarily lose your discount and access to Treasure Trove for that month. You may not skip subscriptions consecutively and you can only skip once every 3 months of subscribing (i.e. must have 2 consecutive months of prior subscription in order to skip 1 month)

CANCELLATION of the subscription must be done before the 12th of the month (12am PST). To cancel, please email us at misfitcrewsub@gmail.com with your full name and email address. You will receive a confirmation email of the cancellation once it has been processed (3-5 business days). First time subscribers who cancel after the first month will be charged the one-time purchase rate of $35 for basic kit & $50 for premium add on kits.