Subscription 101

SumLilThings Subscription is a monthly subscription service that is exclusively designed and packed just for you! Each month, a theme is picked by our subscribers and coordinating kits, stationery, and planner accessories are hand drawn and designed to fit the theme.


THEME REVEAL & SNEAK PEEKS
Theme reveal & sneaks of the subscription will happen the week before the 15th, also known as our Sub Reveal Week. However, we sometimes will not have the items on hand before enrollment happens, in which case, we will provide digital images or mock ups of the products to give you a better understanding of what to expect. Current subscribers will receive a preview email 1 week before recurring charge happens.

ENROLLMENT & PAYMENT
Enrollment for the subscription opens on the 17th of each month at 12pm PST (subject to changes) and will be available until the allocated amount sells out. The first subscription will be charged on the day it is placed. All sequential billing will occur on the 15th of every month (subject to changes). If no valid payment is available before subscription enrollment opens on the 17th, your subscription spot will be forfeited for that month and will resume in the next month (not guaranteed). See latest updates here.

*Any subscribers who cancel after the first month of subscribing will pay for the full value of the subscription for the purchase month (value changes monthly).

**For first time subscribers, please make sure that there are no additional items other than subscription items in your cart. Failure to do so will result in cancellation or delay in your subscription shipment.

SUBSCRIPTION COST

All subscriptions require a 2-month commitment. If there are extra subscription kits left over once subscriber spots are filled, we will offer them as "One-Time" purchase in the shop. Subscription listings may take a second to fully load. 

SUBSCRIPTION COST 
Generic Sticker Kit: $21 / $36 with Premium Add Ons
Hobonichi Kit: $16 / $31 with Premium Add Ons
Mini Vertical Kit: $16 / $31 with Premium Add Ons
Washi Tape Only: $12.50

ONE-TIME PURCHASE COST
Generic Sticker Kit: $25 / $50 with Premium Add Ons
Hobonichi Kit: $22 / $40 with Premium Add Ons
Mini Vertical Kit: $22 / $40 with Premium Add Ons

*If you selected one-time purchase but intended to subscribe, you would need to wait until the following month to do so. We are unable to cancel or modify any subscription-related orders and extend our subscriber benefits to one-time purchasers.

SUBSCRIPTION SHIPPING

SHIPPING
Subscription kits will begin shipping on the last day of each month to the first full week of the following month. In the event of an unforeseen delay in shipment, subscribers will be notified via email. *If you signed up for September, you will receive the September kit in October.

DOMESTIC SHIPPING starts at $4.50 USD with tracking. If you order multiple kits, shipping will be combined and rate will be adjusted based on weight.
INTERNATIONAL SHIPPING starts $14 USD with full tracking. If you order multiple kits, you will get combined rate shipping with tracking. This shipping method is our first class package option with estimated delivery time of 1-4 weeks.
If non-subscription items are present in your order, your order will be subject to delays and additional shipping charges. Any cancellations due to incorrect checkout (i.e. shipping method or contains non-subscription items) will be subjected to a 2.5% fee.

**Subscribers who are changing their address from domestic to international or vice versa, please contact us at misfitcrewsub@gmail.com so we can adjust your shipping rate.

Please note, shipping rates are dependent on the most updated market rates as well as the overall weight of the subscription, which changes month to month. Shipping rates may change without prior notifications. We are NOT responsible for lost or damaged package. Once your item has been marked shipped, we no longer have control of it. We keep photographic records of all processed orders. Customers can purchase insurance via Route during checkout if you are worried about your package getting lost or damaged.

Zipper pouches that comes with premium subs are strictly just for packaging purposes.The price of the sub does NOT include the zipper pouch and only includes the contents of the products inside. We will not replace any damaged pouches.
CUSTOM FEE, DUTY TAXES, AND VAT
Customs fee, duty taxes, and VAT are buyer's responsibility. For UK customers, current VAT tax for UK customers are 20% of the entire order amount (includes shipping cost).  For EU customers, any customs and handling fees must be paid when your order arrives in your country, you may need to pick up your order at the local post office. We will not collect VAT during point-of-sale.

CHANGING, SKIPPING & CANCELLATION

To change, skip, or cancel your subscription plan, please email us at misfitcrewsub@gmail.com with your full name and email address. You will receive a confirmation email of the change once it has been processed (before the 12th of each month).

CHANGING: Must be done by 11th of the month before 11:59pm PST.

SKIPPING: Must be done by 11th of the month before 11:59pm PST.

Please note that if you skip a month, you will temporarily lose your discount and access to Secret Shop for that month and you may lose your spot for next month if new enrollment demand is high. You may not skip subscriptions consecutively: you must be subscribed for the 2 consecutive months prior to the month you would like to skip (i.e. if you want to skip March, you must have been subscribed for Jan and Feb). 

CANCELLATION: Must be done by 11th of the month before 11:59pm PST.

If you email us after deadline, your subscription will be cancelled for the following month. First time subscribers who cancel after the first month will be charged the full value of the subscription kit for the purchase month.

**Please do not cancel via Paypal billing agreement as this will terminate your subscription account permanently.

SECRET SHOP

SUBSCRIBER EXCLUSIVE DISCOUNT CODE has officially been replaced by the Secret Shop (as of July 23rd, 2020).

All active subscribers are given access to a subscriber-only secret shop. The primarily intent of the secret shop is to give subscribers exclusive access to limited release items and discounts. The type of products and deals can change month-to-month depending on SLT inventory. Generally, you should check to see if what you need is here first before searching the general shop because you never know what deals you might find! Password to the secret shop changes every month during renewal date (15th) and all active subscribers will received a password via email when monthly enrollment closes.

SUBSCRIPTION PORTAL

SUBSCRIPTION PORTAL can be accessed via your account under "manage subscription". Subscriber can change their payment information and shipping address via this method. Any address changed made via email cannot be guaranteed if the shipment has been sent out already.