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How our Subscription Works
We Design
Each month, a theme is picked by us or our subscribers and coordinating sticker kits, stationery and lifestyle products are hand drawn and designed. No seasonal themes will be part of subscription.
You Choose
We offer a variety of subscription packages from sticker kits to washi tapes to stationery to even a pin club! Sign up for one, two, or all and get creative every month.
Get Excited
Full reveals of what's in each subscription packages are shown each month so you can get excited what's coming to your mailbox! Feel free to switch or add boxes to your liking.
Exclusive Perks
All subscribers gets additional perks like exclusive discount codes, 1-hr early shopping and more when they sign up! You can also combine orders to save on shipping.
TYPES OF SUBSCRIPTIONS
STICKER PACKAGE
For the sticker lovers and creatives who love to plan and decorate their daily lives - we have the perfect kit just for you!
STATIONERY PACKAGE
For the stationery enthusiasts and collectors alike - variety of usable stationery items each month at discounted price!
STANDALONES
For the washi tape or enamel pin hoarders - receive either washi tapes or 1-2 enamel pins every month in your package!
BENEFITS
Be part of the Misfit Crew club to shop exclusives, receive storewide discounts and have the ability to combine orders!
Subscription FAQ
Once your subscription order has been billed, we are unable to cancel that month's subscription. If you would like to make any changes to the type of subscription after billing, please email us at sub@sumlilthings.com. We are always happy to replace any defective or missing item within a box but we are unable to offer any refunds once it has been billed or processed. Subscription boxes are not eligible for discount codes or gift cards or any shop offers.
Our subscription plans renew on the 15th of every month. A new theme is pick for every month by either us or our subscribers - our themes are always non-seasonal so you can use it anytime. Subscription will start shipping at the end of the month. Below is the general timeline of our subscription:
- 15th - subscription renew at 12am PST
- 17th - enrollment opens, secret shop opens at 12pm PST
- 24th - enrollment closes
- 29th - last day to combine orders
- 30th - shipping starts
We offer two different plans to make it easier for you to get your goodies. Both types of plans are set to auto-renew, so you will never miss a box.
- Month-to-Month Plan - you will be billed a month before your box ships.
- 3-Month Plan - you will be billed for 3 boxes at signup. If you choose to sign up for the 3-month plan, you’ll save up to $7.00 per box!
*sales tax may be applicable
Yes. We reveal the theme 3 months ahead of time and everything that is included in the current month's subscription 1-2 weeks before the renewal and sign up date on our website .
Yes, however we won't be releasing individual items until months later and even then the item may sell out before it reaches the shelf.
You can find the entire list of themes we have created over the years over HERE!
Once a subscription sells out, it is no longer available to purchase. That's what makes each month's subscription so exclusive!
During our enrollment period, new subscribers may receive gifts with qualifying subscription orders. To qualify as a "new" subscriber, the customer must not have been subscribed in the last 3 months. Please note, subscriber who skip a month remains as an "active" subscriber and will not be considered new. Switching between subscription may qualify for promotional gifts.
SumLilThings have the right to revoke any promotional gifts on a case by case basis.
Renewal & Shipping
Subscription begin shipping on the last day of each month to the first full week of the following month. In the event of a delay in shipment, subscribers will be notified via email or social media. Please note the above timeframe is the START date of processing, which usually lasts 5-10 days (up to 15 days if you combined orders).
All subscription plans renew on the 15th of every month at 12:00AM PST. Once a subscription has renewed, we cannot modify, cancel or skip the order.
Shipping rates are dependent on the most updated market rates as well as the overall weight of the subscription, which changes month to month. Shipping rates may change without prior notifications.
United States: starts at $5.00 USD with tracking. If you order multiple kits, shipping will be combined and rate will be adjusted based on weight.
International: starts $14 USD with full tracking. If you order multiple kits, you will get combined rate shipping with tracking. This shipping method is our first class package option with estimated delivery time of 1-4 weeks.
*Subscribers who are changing their address from U.S. to international or vice versa, please contact us at sub@sumlilthings.com so we can adjust your rate.
We are NOT responsible for lost or damaged package. Once your item has been marked shipped, we no longer have control of it. We keep photographic records of all processed orders. Customers can purchase insurance via Route during checkout if you are worried about your package getting lost or damaged.
Customs fee, duty taxes, and VAT are buyer's responsibility. For UK customers, current VAT tax for UK customers are 20% of the entire order amount (includes shipping cost). For EU customers, any customs and handling fees must be paid when your order arrives in your country, you may need to pick up your order at the local post office. We will not collect VAT during point-of-sale.
Modification, Skip & Cancellation
You can change their address or payment information via your account (log in) under "Manage Subscription". If the subscription order has already gone through for the month (15th of each month), please email us with any address changes. Any address changed made cannot be guaranteed if the shipment has been shipped out already.
Of course! You can modify your subscription by following these steps:
- Log into your Account
- Click "Manage Subscriptions"
- Click "Edit" on the plan
- Click "Swap" and select the subscription you want to switch
If you change your subscription selection after your subscription has renewed on the 15th (12am PST), the change will not take effect until the following month. Please note, your new selection will replace your original selection and will continue until you switch back.
Please email sub@sumlilthings.com if you encounter any products or require further assistance.
Yes, if you do not like this month's theme, you are feel to skip your subscription before the renewal date of the 15th (only for month-to-month subscribers).
- Log into your Account
- Click "Manage Subscriptions"
- Click "Edit" on the plan you want to skip
- Click "Skip Subscription" at the bottom
- Confirm your skip
Please note that skips are not allowed for prepaid 3-month subscription plans. We are unable to skip or cancel subscriptions once it has been renewed on the 15th (12am PST). Any changes you make after the renewal will take effect the following month.
We are sorry to see you go! If you have any issues or questions about your subscription, please contact us at sub@sumlilthings.com and we'll do our best to help. Please note, all subscriber's benefits will be terminate at time of cancellation.
- Login to your account
- Go to "Manage Subscriptions"
- Click "Edit" on the subscription
- Click "Cancel Subscription" at the bottom
- You will receive an email cancellation confirmation
If you cancel after your subscription has renewed on the 15th (12am PST), you will still receive that month’s subscription, but it won’t renew for any following months. If you cancel before the renewal date, you will not receive the upcoming subscription or be billed for any others. We cannot cancel or refund once a subscription order has been processed. If you cancel your subscription after the deadline with a pending charge, a $5 processing fee will automatically be applied to process the cancellation and remove the charge.
Subscription Perks
All active subscribers are given a secret password to access the website or Secret Shop. Password changes every month during renewal date (15th) and all active subscribers will receive a password when subscription renews on the 15th. Please note that access is tied to your subscription status, if you cancelled or skip your subscription, your access will be immediately revoked.
You can find your exclusive discount code in the automatic renewal email sent once your charge has been successfully process on the 15th of each month. For new subscribers, you can find the discount in the automatical subscription sign up email you received once you have sucessfully signed up. Please note that cancellation of your subscription will result in IMMEDIATE loss of all benefits and perks.
In order to become a Honorary misfit crew subscriber, you must be subscribed for 9 active subscription months within a calendar year. If you cancel or skip your subscription, you will be considered as "inactive" and your active subscription will restart at 1 count.
Yes. As a perk for subscribers, you can combine a regular order with your subscription shipment to save on shipping costs. Any excess shipping cost will be refunded when your orders have been processed. Please check your subscriber email to see instructions on how to combine your orders.
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